Orders placed with Utterly Personal can take between 1 and 5 working days to be dispatched due to the personalisation process of the gift. Each individual product has a lead time dependant on the type of personalised product and as such a lead time is displayed on each product indicating how long it will take to be dispatched.

Utterly Personal also offer a courier service. This service gives the ability to fully track your dispatched order from us to you. A courier service wont speed the production of your order but will improve security and delivery time once your gift has left our factory. A tracking number will be provided for our courier service once dispatched.

UK Postal Charges
1st Class £2.95
Courier £6.99

Returns Policy

In the unlikely event you are not completely satisfied with your gifts, please email us ( within 14 days of receipt and we shall immediately investigate your query.
If an item is damaged in transit we will expedite a replacement to be sent out.

Please ensure that all personalisation is correct before submitting an order as unfortunately we cannot replace or refund orders which are submitted incorrectly.

Thank You,
Utterly Personal.